FAQ
1. How long will it take to receive my order?
We process orders within 1-2 business days. Once shipped, delivery times depend on the shipping option you selected at checkout. Please note that shipping may take longer during holidays or unexpected events, such as natural disasters. You’ll receive tracking information to stay updated on your order’s progress.
2. What is your return policy?
We want you to be completely satisfied with your purchase! If you're not happy, you can start a return within 14 days of delivery, and we must receive the item within 30 days for a full refund. For detailed instructions on initiating a return, please contact us or visit our return policy page.
3. Do you offer exchanges?
Yes, we accept exchanges for items of the same value or a lower-priced item. The item must be returned in its original, undamaged condition, within the 30-day guarantee window. To start an exchange, please contact our support team, and we'll assist you with the process.
4. I never got my order. What should I do?
If your order hasn’t arrived, please check the tracking information sent in your confirmation email to see the latest updates. If it shows delivered but hasn’t arrived or if the tracking hasn’t moved, reach out to our support team. We’re here to help locate or replace your order if necessary.
5. What is the 30-Day Guarantee?
Our 30-day guarantee allows you to return or exchange any item within 30 days of delivery for a worry-free shopping experience. Learn more about our 30-day guarantee.
6. Do you offer custom designs or personalized items?
Currently, we focus on our hand-designed sterling silver and gold collections, but we’re always interested in hearing your ideas! Please reach out if you have a custom request, and we’ll see if we can accommodate it.
7. How should I care for my jewelry?
To keep your jewelry looking its best, we recommend keeping it away from water, lotions, and perfumes. Store it in a jewelry box or pouch when not in use and avoid exposure to direct sunlight for long periods. Regular cleaning with a soft cloth will help maintain its shine.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other convenient payment options. If you’re experiencing any issues with payment, feel free to reach out to us for assistance.
9. Do you ship internationally?
Yes, we do offer international shipping! Shipping costs and delivery times vary depending on the destination and shipping method chosen. Please be aware that international orders may be subject to customs fees or import duties, which are the responsibility of the buyer.
10. Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We process orders quickly, so once an order is in production or shipped, we may not be able to make adjustments.
If you have more questions or need assistance, feel free to reach out to us. We’re here to make your shopping experience seamless and enjoyable!