Returns & refunds
Return and refund requests start from the order page so the seller, buyer, item, tracking, and refund status stay connected.
1. Find your order
Start from the order lookup page or your account order history while signed in to the account that placed the order.
2. Review seller policy
Each seller has their own return policy. Final rules for personalized, damaged, incorrect, and not-as-described items remain subject to the pre-launch marketplace policy review.
3. Submit a return or refund request
Use the return request button on the order page and include the reason, requested action, and details for the seller.
4. Follow the return status
The tracking page shows whether the seller requested info, approved the return, marked it received, or recorded a refund.
Personalized jewelry note
The final treatment of personalized items has not been approved. Under the draft workflow, a buyer can open an order issue or return request for an item that arrives damaged, incorrect, or not as described; submitting a request does not guarantee a particular outcome.