Returns & refunds
Return and refund requests start from the order page so the seller, buyer, item, tracking, and refund status stay connected.
1. Find your order
Start from the order lookup page or your account order history while signed in to the account that placed the order.
2. Review seller policy
Each seller has a return policy, subject to Wishlilly marketplace minimums for damaged, incorrect, unsafe, counterfeit, and materially misdescribed items.
3. Submit a return or refund request
Use the return request button on the order page and include the reason, requested action, and details for the seller.
4. Follow the return status
The tracking page shows whether the seller requested info, approved the return, marked it received, or recorded a refund.
Personalized and made-to-order items
These items may be excluded from change-of-mind returns when the limitation was disclosed before purchase. Damaged, incorrect, counterfeit, unsafe, or materially misdescribed items remain eligible for review.
Read the complete Returns and Refunds Policy