Marketplace Terms of Use

1. Agreement and marketplace role

These Terms form an agreement between you and Wishlilly, LLC when you access or use Wishlilly. Wishlilly operates an online marketplace that helps buyers discover gifts and transact with independent sellers.

Unless a listing expressly says otherwise, the seller—not Wishlilly—is the seller of record and is responsible for the product, listing accuracy, workmanship, legality, fulfillment, and seller-specific policies. Wishlilly provides marketplace technology, trust and safety controls, payment and order administration, and support workflows.

2. Eligibility and accounts

• You must be at least 18 years old and legally able to enter a binding contract to buy, sell, or administer a shop.
• Seller accounts are limited to approved U.S.-based individuals and entities that complete required identity, tax, sanctions, risk, payout, and address verification.
• You must provide accurate, current information, use only accounts and content you are authorized to use, and promptly correct material changes.
• You are responsible for your credentials and activity. Report suspected unauthorized access promptly and do not share individual sign-in credentials.
• Wishlilly may restrict features, remove content, suspend a shop, hold transactions, or close an account to address fraud, safety, legal, payment, policy, or operational risk.

3. Listings, orders, and payments

• A listing is an invitation to purchase, not a guarantee of availability. An order is accepted when payment is confirmed and the order is not cancelled by the seller, Wishlilly, or the payment provider.
• Prices, discounts, shipping, applicable tax, and the final order total are shown before payment. A multi-seller cart may create separate orders, shipments, and return timelines.
• Payments and seller payouts may be handled by third-party providers under their own terms. Wishlilly may delay, reverse, offset, or prevent a transfer when required for a refund, dispute, reserve, legal obligation, negative balance, fraud concern, or marketplace protection measure.
• Sellers may not move an initiated Wishlilly transaction off-platform to avoid disclosed fees or safeguards.

4. Shipping, returns, and buyer support

• Sellers must disclose realistic processing times, use accurate shipping information, package items safely, and provide valid tracking when required.
• The Returns and Refunds Policy and Buyer Protection Policy apply in addition to seller-specific policies. Applicable law controls if it provides greater rights.
• Personalized and made-to-order items may be excluded from change-of-mind returns, but damaged, incorrect, counterfeit, unsafe, or materially misdescribed items remain reviewable.
• Wishlilly may review order records, messages, photographs, tracking, delivery evidence, and other relevant information when resolving a case.

5. Content and intellectual property

You retain ownership of content you submit. You grant Wishlilly a non-exclusive, worldwide, royalty-free, sublicensable license to host, reproduce, format, display, distribute, and promote that content as reasonably necessary to operate, secure, improve, and market the marketplace. The license ends when the content is deleted except for legal retention, backups, completed transactions, and materials already used in marketplace promotions.

You may submit only content and products you have the right to use or sell. Counterfeit goods, copied photography, unauthorized trademarks, and infringing designs are prohibited. Reports are handled under the Intellectual Property Reporting Policy.

6. Reviews, messages, and prohibited conduct

• Reviews must describe a genuine experience and may not be bought, traded, coerced, manipulated, or used for retaliation.
• Messages and public text may not contain threats, harassment, hateful or sexual content, profanity, scams, malware, doxxing, or attempts to evade marketplace safeguards.
• Automated access, scraping, interference, credential attacks, deceptive traffic, false reports, and misuse of another person’s identity or payment method are prohibited.
• Wishlilly may automatically screen text, images, and account activity and may remove or restrict material that violates marketplace rules.

7. Service availability and responsibility

Wishlilly may change features, impose reasonable limits, or perform maintenance. To the fullest extent permitted by law, the service is provided on an “as available” basis and Wishlilly does not manufacture or independently warrant seller products.

Nothing in these Terms limits rights or remedies that cannot lawfully be limited. Each party remains responsible for its own fraud, willful misconduct, legal obligations, and liabilities that applicable law does not permit another party to exclude.

8. Changes, governing law, and contact

Material changes will be posted with a new effective date and, when appropriate, presented for acceptance. Continued use after the effective date constitutes acceptance where permitted; sellers may be required to accept an updated agreement before continuing to sell.

Arizona law governs these Terms, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Before filing a claim, contact Wishlilly so the parties can attempt an informal resolution. Claims may be brought in a court with lawful jurisdiction.

Questions may be submitted through the support form at /support/contact or mailed to Wishlilly, LLC, PO Box 904, Dewey, AZ 86327.