Pre-launch process draft. Carrier support, delivery estimates, loss allocation, claims, and available remedies are not final until legal, carrier, and operations review is complete.
Shipping & delivery help
Wishlilly sellers fulfill their own orders. The platform keeps processing times, tracking, delivery estimates, and order updates visible so buyers know what to expect.
Before ordering
Product pages show processing time, estimated delivery, shipping origin, and the seller return policy.
After ordering
The seller order page updates as the order moves from paid to fulfilling, shipped, delivered, or cancelled.
When tracking is delayed
Carrier scans can lag. Check the seller’s ship-by date and message the seller if the package has not moved after several days.
When tracking says delivered
Check nearby doors, mailboxes, package rooms, and household members. If it is still missing, open an order issue.
Delivery issue checklist
- Check the order tracking page for seller status and carrier tracking.
- Confirm the ship-by date and estimated delivery range.
- Message the seller if tracking has not updated after the seller marked it shipped.
- Open an issue if tracking says delivered but the package cannot be found.